User
Guide
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You can finally get into your home without using your keys or entering a pin code. Curb to Couch Access is now easier than ever!
Learn More...Inviting guests to your home should be simple and flexible. That's why Chirp allows you to choose unique privileges for each of your guests, whether it's a delivery person or your best friend.
Learn More...Getting around the property is now a breeze. Your phone can automatically detect doors and gates, allowing you to unlock them with a single tap.
Learn More...Chirp will work seamlessly with your current system, or it can replace it. We are here to empower you to make the best decision for your property, on your own timeline.
An innovative product design and intelligent software allow you to
monitor access throughout your properties in realtime without buying proprietary hardware or having to hire an IT staff.
Chirp’s powerful platform integrates with devices your residents are already using. Give them a simple and efficient way to unlock access points, invite guests, add favorites, and more.
Unlocking Your Home
Tap on your Home in the Chirp App to unlock your door. You must have Bluetooth turned on and be within 20 feet of your lock.
(visual here)
Locking Your Home
To lock your door, simply hold your hand over the keypad or perform a thumb turn.
How Chirp Uses Bluetooth
Chirp listens for the short-range (~15') Bluetooth signal of your lock in order to connect and unlock your door. This means your phone cannot operate your lock when you are away from your home.
Your location data is only stored on your phone within the Chirp App. Chirp does not collect nor store your data remotely, and has no way of looking at your location data. For more information, please see our Privacy Policy.
What About Your Keys?
Keys will continue to work as normal.
Pin Codes
Coming Soon! The ability to create your own 4-8 digit pin codes for your lock will be released in January 2020.
Guest Privileges
The Chirp App enables you to invite guests to access your Home on a temporary, recurring (coming soon!), or permanent access level. Fill out the required fields in the Chirp App and tap “Send Invite”. A text message will be sent to you guest inviting them to download the Chirp App for instant access to your home based on the frequency level you assigned.
Guest Passes
Coming soon! Residents can easily send a key in the form of a web link to family, friends and services listed in your phone’s contacts to grant temporary access into the apartment community.
Guest Requests
Guests can use the Chirp signs posted throughout the community to request access from a known resident. To request access, scan the QR code on the Chirp sign.
Unique Pin Codes
Coming Soon! The ability to create a 4-8 digit pin codes for your guests will be released in January 2020.
Revoking Access
Residents can remove guest privileges at any time. When a resident moves out, their access, along with their guests’ access, will be revoked.
Unlocking Common Area Entry Points
Tap on the entry point in the Chirp App or in your phone’s widget to unlock.
The Nearby Feature
Turn on Bluetooth to locate and unlock entry points nearest to you.
Entry Point Details
Tap on the information icon next to each entry point for details on opening hours for certain amenity spaces.
Managing Favorites
Chirp gives you the ability to sort your favorites and how they display in your phone’s widget.
Spaceship Door
Opt in to try our Beta Spaceship Door Mode. With Bluetooth enabled, turn on spaceship mode to enter doors without even touching your phone! Chirp will listen for bluetooth signals and attempt to unlock the door when you are within 5-10 feet. This listening does not use significant battery power.
Widgets
For quick access, use your phone’s widget to unlock your favorited entry points. Add the Chirp widget with the following steps:
Iphone:
Android:
What phone number should I use?
Make sure when setting up Chirp you use the same phone number you used on your lease.
Can I still use my fob or key?
Your fobs and keys will continue work throughout the property.
How do I contact support?
If you are encountering issues contact your leasing 24/7 day or night or email Chirp Support at support@chirpsystems.zendesk.com.
Does Chirp support NFC?
Yes. iPhone XS, XS MAX, and XR models allow for NFC entry. Many Android phones have this capability as well.
How is this lock secure?
Only residents named on the lease will have access. The Yale smart lock is not connected to the internet, making it impossible to be hacked or accessed remotely. The Chirp app communicates directly with your lock using Bluetooth. Unlike physical keys, digital keys contained in your Chirp app cannot be copied.
